The ROI Specialist is responsible for providing support for Release of Information (ROI) requests for patient medical records at a designated client site.
Duties and responsibilities
Log medical record requests into Healthgility portal.
Determine which records should be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, such as electronic, off-site, or physical records that match the patient request. Medical records should be scanned.
Report any issues that are causing delays in the release of records to the manager.
Respond to and process requests from physician offices on a priority basis if necessary, and fax information to the physician office if necessary.
Comply with the policies and regulations of the on-site facility.
Answer phone calls from medical and support personnel requesting medical records or patient identification be read from the record.
Qualifications and Abilities
A high school diploma or a GED is required.
Previous information release in the Medical Record field required.
Medical terminology knowledge is advantageous.
It is preferred that you are familiar with HIPAA regulations.
Proven ability to use computer software.
Data Entry Experience.
Strong verbal communication skills; track record of success in responding to customer inquiries
Working in an environment that necessitates attention to detail is a must.
Dependability has a proven track record.
Prior work experience in Information Release is preferred.
Sound like you?
HealthGility provides healthcare organizations with a solution for patient protection, information disclosure, and confidentiality that reduces workloads and ensures the safe and secure sharing of sensitive data between different providers.